Pardot Winter ’19 Release: See What’s New

Pardot Winter ’19 Release: See What’s New

It seems like just yesterday when our young Pardot was released into the wild world of B2B…

But look at it now! It’s all grown up and ready to take your B2B marketing efforts to the next level. With each passing year, Pardot continues to find new ways to help B2B marketers find and nurture leads, close more deals and maximize marketing return on investment.

Here’s what you can expect to experience with the Pardot enhancements included in the Winter ’19 Release:

Get struck with Pardot in Lightning.

We know, we know — we talk about the gap between sales and marketing teams a lot. But it’s because even today, marketing and sales teams still struggle with working in silos across disconnected platforms.

That makes this announcement even more exciting: Pardot in Lightning is the single platform experience that completely bridges the gap between sales and marketing teams.

Take a minute to consider how this will improve your processes. With Pardot in Lightning, you can:

  • Have a single, unified login. Simplify user management across Salesforce with a single login, which means no more separation of Salesforce and Pardot users.
  • Work via a single navigation. The Lightning navigation allows all users to work within a consistent, seamless UI.
  • Combine campaigns. Campaigns no longer need to be in multiple locations. Instead, you’ll see a 360° view of all marketing activities across your org. 

Want to see what else is new for Pardot in Lightning? Check out this blog: Why Marketing, Sales, Admins and Executives Love Pardot in Lightning

See the new and improved Engagement Studio.

We’re giving Engagement Studio a few touch-ups here and there to complete its most recent makeover. In the refreshed Engagement Studio, you can:

  • Implement Repeating Programs. Allow your prospects to enter a program more than once to remind them of recurring events, renewals, and other activities.
  • Copy and paste program steps. Wave a (not-so) bittersweet goodbye to creating program steps manually. Now, you can launch programs faster by copying & pasting up to 10 steps right from the Engagement Studio canvas.
  • Filter by date in the Reporting tab. See how your program performed during a particular period so you can optimize your programs over time.
  • Customize permissions. Pardot User Roles now have an Engagement Studio custom user role permission for the ability to start, pause, or resume a program. This helps marketing teams avoid bottlenecks with seamless approval processes.

Interested in seeing these updates in action? Join us for the Pardot Product Runway: Winter ’19 Release Webinar and hear from a customer, Tigh Loughhead, Marketing Director, Elegran who was part of our Pardot in Lighting Beta program. See you there!

Pardot Winter '18 Release Webinar

Pardot Winter ’19 Release: See What’s New

We’re Unifying Marketing Automation, CRM, and Account-Based Marketing

As the marketing technology landscape becomes more innovative, it’s also increasingly becoming more fragmented. In fact, many B2B marketers are having a hard time keeping up, especially at a time when marketing, sales, and other teams use different automation tools that don’t always easily communicate with each other.

For example, B2B sales teams typically work within CRM (customer relationship management) systems, while their marketing counterparts tend to rely on marketing automation (i.e. Salesforce Pardot) and ABM (account-based marketing) systems for their day-to-day work. Although each system has its unique benefits, they are not easily integrated, which makes sharing data across platforms difficult or sometimes even impossible. This results in massive headaches for B2B marketers everywhere.

On average, B2B companies have 16 technologies in their marketing technology stacks, but only three percent of companies say these technologies are easy to integrate.

Finally, there’s a solution for the B2B marketer’s dilemma: a new Salesforce integration that brings the world’s leading marketing automation and CRM systems together with the leader in ABM. Now, Salesforce Pardot is integrated with Demandbase, giving B2B marketers a better way to find and nurture leads, close more deals, and maximize ROI.

Salesforce Pardot is even better with Demandbase

Through this partnership, B2B marketers can now:

  • Build and manage B2B audiences directly within Salesforce via data pulled from Demandbase ABM and CRM systems, existing reports, and/or AI-generated recommendations
  • Segment accounts in Pardot campaigns via Demandbase’s anonymous website engagement and intent data
  • Surface insights within B2B Marketing Analytics by combining Demandbase data with both CRM and Pardot data
  • Enable nurture campaigns in Pardot based on account-level insights and intent
  • Empower sales with real-time account insights to close more deals

This is just the tip of the iceberg for what’s possible when B2B marketers fully integrate their mar-tech stacks across marketing automation, CRM, and ABM platforms. To learn more, register for our upcoming webinar on November 14th: The B2B Marketing Trifecta for Account-Based Marketing.

Pardot Winter ’19 Release: See What’s New

Lightning Strikes Salesforce Pardot

If you didn’t get a chance to see the Pardot Product Keynote at Dreamforce ’18, there were some pretty huge announcements about the latest product innovations. The Pardot team unveiled the launch of Pardot in Lightning, a single platform experience for marketing and sales.

An Intuitive Platform Experience

If you are using Sales Cloud in Lightning, Pardot will now be accessible as a Lightning App, complete with the functionality of Lightning navigation.  A single Salesforce login is all that’s required to log in to both apps, so there’s no longer a need to verify separate accounts or waste time switching back from platform to platform.

And now, B2B Marketing Analytics (offered in Pardot Plus and Advanced Editions) is more closely aligned with Pardot and Sales Cloud than ever before… all within a single interface.  

New and Improved Navigation

I’ve had the opportunity to beta-test Pardot Lightning for the past few months, and there are some massive improvements over pi.pardot.com. For starters, the navigation menu of Pardot has gotten a huge upgrade! In the past, my marketing team always needed reminders where to find creative collateral, and I found myself needing to click around to locate Automation Rules vs. Automation Settings for Scoring.  

Now, a redesigned intuitive navigation menu appears across the top of Salesforce in the Pardot Lighting app, with Campaigns, Automations, Content, Reports and more, and with sub menus on the left side.  

Integrated Engagement History

Pardot in Lightning also means integrated Engagement History within lead and contact records. Previously, Pardot data was brought into Sales Cloud via Visualforce iFrames which contained a ton of great Pardot data, but didn’t match the Lightning experience. Now, with Engagement History Lightning component, users can configure the sidebar of Salesforce lead and contact records to view Pardot tracked activity across your marketing assets. This allows all of your awesome Pardot activity information to be displayed seamlessly in Salesforce.

I’ve been using Pardot for quite a while now, and it’s been great to see these product innovations and feature developments. My firm, Elegran, transitioned to Salesforce Lightning to increase user adoption about a year ago, and it’s really exciting to see the incredibly powerful Pardot solution integrated into to the awesome user experience and design of Salesforce Lightning.

Interested in seeing these updates in action? Join us for the Pardot Product Runway: Winter ’19 Release Webinar  where I will share more about my experience from the Pardot in Lighting Beta program. See you there!

Pardot Winter '18 Release Webinar

Pardot Winter ’19 Release: See What’s New

Forrester Names Pardot a Leader in 2018 Wave Evaluation

In the Age of Intelligent Marketing, B2B marketers know that it’s more important than ever to receive smart, actionable insights from your data to target the right accounts with dynamic, customer-centric campaigns. This level of personalization and precision can’t be achieved by simply adding more tools to your martech stack. B2B marketers need a solution that is leading the industry by shaping the future of B2B marketing across a single, unified platform.

With that in mind, we are thrilled to announce that Forrester has positioned Salesforce Pardot as a leader in The Forrester Wave™: B2B Marketing Automation Platforms, Q4 2018. Forrester’s research consists of a 36-criteria evaluation of B2B marketing automation platforms and seeks to help B2B marketing professionals make the right choice when choosing a marketing automation vendor.

Our Customers Agree

We believe that we were named a leader in Forrester’s Wave evaluation because of our latest product innovations, as well as our investment in Account Based Marketing (ABM), Artificial Intelligence (AI), and analytics. In our view, our position as a leader echoes what our customers are saying:

Switching to Salesforce Pardot helped Amazon Seller Services support 4x more email volume and 2x more users in under a year.”
— Elliot Pearl-Sacks, Product Manager, Amazon

“Prior to having Pardot as our marketing automation platform, it was difficult to get visibility into campaign performance without having to hunt through multiple reports. Now we’ve got an all-in-one view and can rapidly adjust to increase campaign performance. And, we will have a much better view on account engagement, which is very important to us in our account-based programs. Salesforce has done a great job integrating the CRM and Pardot for a seamless view into marketing effectiveness.”
– Tracy Eiler, Chief Marketing Officer, InsideView

“We started rethinking the way our business was working in the cloud and as part of that we had to speed up and we had to have our marketing systems match that. Salesforce was the cheat code for us to roll that out.”
– Nick King, Vice President Cloud Marketing, VMware

“Pardot unified our web and marketing teams this year. Our acquisition coincided exactly with our plans to launch a new website, and so we built our website with a Pardot-first mindset. This ushered in a new epoch of collaboration, where some of the beat features of Pardot — like page scoring, landing pages, and progressive forms — were all incorporated into the architecture of the site. This planning has set us up for prospect personalization that feels nearly unlimited.”
— Emilio Reyes Le Blanc, Director of Marketing Operations, Fashion Institute of Design and Merchandising

B2B Marketing on the World’s #1 CRM

Pardot empowers marketing and sales teams to work together to find and nurture leads, close more deals, and maximize return on investment. At Dreamforce ’18, we unveiled our newest product announcements: Pardot in Lightning and Einstein for B2B Marketers.

  • Pardot in Lightning is the single platform experience that bridges the gap between sales and marketing teams. For the first time ever, marketing and sales are together on one solution. For B2B marketers, this means increased efficiency with customized Lightning navigation, ease-of-use with a consistent, seamless UI, and a complete 360-degree view of the customer with unified campaigns.
  • Einstein for B2B marketers gives Pardot customers access to Einstein Lead Scoring, Einstein Campaign Insights and Einstein Voice. With Einstein Lead Scoring, Einstein surfaces top insights that highlight which leads have a higher propensity to buy. Einstein Campaign Insights helps identify top performing campaigns as well as new target audiences that have been overlooked. And with Einstein Voice, B2B marketers can actually ask Einstein how campaigns are performing and have real-time conversations with their data.

To learn more about why Pardot was named a leader in Forrester’s 2018 Wave Evaluation of Marketing Automation Platforms, download the full report here.

Hinge now wants to know how your date went so it can make better matches

For years, dating apps have tried to set themselves apart by claiming that their algorithms are the best at matching users based on common interests and other factors. Now, Match Group-owned Hinge is launching a new feature that attempts to gather feedback on how well dates between users actually go, in order to create better matches in the future.

Called We Met, the feature is triggered when users exchange phone numbers within the Hinge app. A few days later, Hinge will send a message asking if they met, whether they enjoyed the date, and if they plan to go on a second date. Feedback isn’t shared with the other person.

WeMet is rolling out to all Hinge users on iOS starting today and will come to Android soon. Hinge is available in five countries: the United States, United Kingdom, Canada, Australia, and India.

“It’s something we’ve been wanting to do for a while,” Hinge CEO and founder Justin McLeod told VentureBeat in a phone interview. “It’s kind of crazy that when you think about it, that these dating apps can only track so far as people matching on the app, when most of these matches ultimately don’t turn into dates, and then [we] have no idea how these dates went.”

So far, the amount of information Hinge is collecting is still very surface level. Users aren’t asked to say specifically what they liked about the date. McLeod said that when Hinge began testing the feature this summer, it asked users more follow-up questions — but found that “the results were pretty consistent.” He said “chemistry and conversation is what makes a date go well or what makes a date not go well, and we felt like we didn’t need to keep asking that over and over.”

With the impending arrival of Facebook dating, swiping apps like Hinge and its competitors Tinder, Bumble, and Coffee Meets Bagel are facing increasing pressure to differentiate themselves. (Online dating conglomerate Match Group owns both Hinge and Tinder).

In May, Tinder began testing a location-sharing feature called Places that sends users potential matches based on restaurants, bars, and other places they both frequent. And Bumble is busy pushing its networking and friend-matching services, in addition to its dating app.

While many of these apps started as completely free services, the number of paid subscribers is also starting to take off. As of June, Tinder had 3.8 million paid subscribers, who belong to one of two paid tiers. The cheapest paid plan starts at $10 a month. Hinge introduced a premium version in 2016, which depending on the billing cycle can cost anywhere from $13 to $5 a month. Match Group hasn’t revealed how many paid users Hinge has.

For both Tinder and Hinge, getting more paid subscribers will depend on how well they can sell users on their matchmaking abilities — and today’s announcement from Hinge is clearly designed to do just that.

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