Why Customers Leave–and How You Can Keep Them [Infographic]

by Oct 23, 20180 comments

How to keep customers: low prices, high quality, great service.

It’s simple, right?

Ha. If only.

CallMiner, a company that analyzes voice calls to improve agent performance, created an infographic that explores the top reasons why customers leave, how you can better communicate on the platforms they prefer, and what customers say it takes to gain their loyalty.

Over four-fifths of customers say they would switch suppliers after a bad call center experience, according to the graphic. That means one simple negative experience can impact an entire relationship.

Marketers can help mitigate bad experiences by rewarding customers for renewing contracts and keeping prices low. But ultimately, customers’ experiences are a reflection of all of their interactions with a brand, which means every department needs to be aligned in creating customer satisfaction.

Check out the infographic to see how you can retain customers and reduce churn. 

 

Read More 

CRM – How Does CRM Help Local Business Owners Compete

CRM – How Does CRM Help Local Business Owners Compete

CRM otherwise known as Customer Retail Management is a tool and process used by many companies around the globe and is now available for the small local business owner!  Many of the CRM providers are well equipped to handle large businesses but it also comes with a...

Top 5 Takeaways from the Pardot Product Keynote at #DF18

Top 5 Takeaways from the Pardot Product Keynote at #DF18

Dreamforce 2018 was a whirlwind of technology, innovation, networking and fun! If the week taught us anything, it’s that now, more than ever, is an amazing time to be a B2B marketer. On Thursday, September 27th, Pardot took the stage with Lyft Business and VMware to...

How to Earn Loyal Customers in the Experience Economy

How to Earn Loyal Customers in the Experience Economy

In today’s digital, connected world, audiences can find virtually anything they want whenever they want it. They have little patience for sifting through irrelevant content to find what they’re looking for. Brands know that to grab the attention of their audiences,...

Leave a comment.

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Pin It on Pinterest

Share This

Share This

Share this post with your friends!

Share This

Share this post with your friends!